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Divine Solitaires
Divine Solitaires
T & C

Terms & Conditions

  • The terms & conditions govern any purchase of Divine Solitaires Diamonds and Divine Solitaires Jewellery from Divine Solitaires website by any customer or potential customers.
  • The terms and conditions displayed on the website acts as an agreement between the customer and Divine Solitaires. By reading the terms and conditions the customer is deemed to be bound by the same.
  • Customers must frequently review these terms & conditions from time to time to keep themselves updated.
  • Loose diamonds purchased by a customer under the Divine Solitaires brand will be accompanied by Quality Guarantee Certificate & International Third Party Analysis Report (eg.GIA, SGL, IGI). The Quality Guarantee Certificates are detailed grading report prepared by highly qualified gemologists in Divine Solitaires Laboratory. For DSD above 0.30ct Quality Guarantee Certificate will be provided to the customer.
  • At Divine Solitaires, we make every attempt to ensure that online catalogue is accurate and complete as much so possible, so as to enable the customer to view the beauty and shapes of a particular product.
  • At Divine Solitaires we purchase diamonds through the largest and most respected suppliers who adhere to the standards established by Kimberley Process.
  • All customers are requested to refer to our Privacy Policy for information on how Divine Solitaires collects, uses and discloses personally identifiable information. Divine Solitaires has taken adequate steps for securing the personal information of the customer maintained by it in compliance with all the statutes, rules and regulations prevailing in Australia and Newzeland.
  • Divine Solitaires logo and all designs, text, graphics, pictures, selection, coordinate, information, data, software all types files are the proprietary property of Divine Solitaires or its licensors and are protected by Trademark, Copyright laws and unfair competition laws.
  • Divine Solitaires (word mark), Divine Solitaires (Logo mark), Solitaire Price Index are the trademarks of R.S. Diamonds Private Limited and none of them may not be copied, imitated or used in whole or part without the prior written permission of R.S. Diamonds Pvt Ltd.
  • Divine Solitaires has adopted a Policy of barring and terminating access to users who are misusing the site or infringing our trademarks. Any such acts will lead to legal action.
  • Divine Solitaires may provide links to web pages and content of third parties as a service to those interested in this information.
  • Divine Solitaires does not endorse any third party content and does not make any guarantee of its accuracy or completeness.
  • Divine Solitaires does not have any control on third party websites.
  • Divine Solitaires will own exclusive rights, including all intellectual property rights and will be entitled to unrestricted use and dissemination of these material for any purpose, commercial or otherwise without acknowledgement or compensation to the customer.
  • The users/customers agree to indemnify and hold harmless Divine Solitaires its independent contractors, service providers, consultants, respective directors, employees agents etc, from and against any claims, damages arising out of any contents posted by the user/customer or otherwise transmitted through our site at any given point of time.
  • Except as expressly provided to the contrary in writing by Divine Solitaries, the content, products con and services (the products & services) are provided on as is basis without warranties of any kind or express or implied.
  • In no event shall Divine Solitaires, its directors, members, employees or agents be liable for any direct, special, indirect or consequential damages or any other damages of any kind.
  • Customer agrees that Divine Solitaires may modify these terms and conditions and any other policy displayed on its site at any point of time and posting the modified terms and conditions or policies will constitute sufficient notice of such modification such modified terms and conditions will prevail.
  • These terms and conditions will be governed by and construed in accordance with the laws of India and all disputes shall be subject to the Courts of Mumbai only.
  • Notwithstanding any of these terms and conditions Divine Solitaires reserves the right without notice in its sole discretion to block and prevent any customer/ user to access or use this site.
  • If any of these terms and conditions are deemed unlawful void for any reason then such provisions will be severed from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.
  • At Divine Solitaires we want to make the customer’s shopping experience easy and comfortable, so we have taken measures to guarantee all orders placed by the customers on this website shall be safe and secure.
  • If any customer or any user of this website has any questions/ queries/ doubts in general or pertaining to upgrade then please contact us our customer care executive as given below:-

    India
    Email ID: nwj@divinesolitaires.com
    Ph: +61294180000 Contact Person: Cindy Eidukevicius- Jones

  • When a customer uses any online payment option available on our website to make a purchase through our shopping basket, the information provided by the customer is protected by Secure Sockets Layer (SSL) encryption technology. This ensures that your personal information is protected from external parties when transmitted from the customer’s computer.
  • Divine Solitaires and it agents accepts no responsibility for the failure of any third parties to fulfil their contractual obligations in relation to any promotional offer.
  • Only products branded as Divine Solitaires Diamond (DSD) are eligible for upgrade.
  • The Upgradation Policy enables the customer to upgrade DSD.
  • The registration of the customers on the website or Application of Divine Solitaires is mandatory for availing the benefit of upgrade.
  • The customer must upgrade 50% over and above the existing value of his/her DSD product.
  • DS Laboratory will take 7 working days to confirm the eligibility for upgrade.
  • The previous DSD product should be returned within 7 working days from the date of approving the upgrade.
  • The original sales invoice, the Customer Registration Form and DS and all other International Certificates shall be required to be shared by the Retail Partner to R S Diamonds Private Limited at the time of upgrade.
  • Every Divine Solitaires Diamonds shall have its own Divine Solitaires Laboratory Certificate. The Divine Solitaires Laboratory Certificate must always be kept with Divine Solitaires Diamonds and Divine Solitaires Jewellery.
  • For further queries pertaining to these certificates please get in touch with us on customerservice@divinesolitaires.com.