The terms & conditions govern any purchase of Divine Solitaires Diamonds and Divine
Solitaires Jewellery from Divine Solitaires website by any customer or potential
customers.
The terms and conditions displayed on the website acts as an agreement between the
customer and Divine Solitaires. By reading the terms and conditions the customer is
deemed to be bound by the same.
Customers must frequently review these terms & conditions from time to time to keep
themselves updated.
Loose diamonds purchased by a customer under the Divine Solitaires brand will be
accompanied by Quality Guarantee Certificate & International Third Party Analysis
Report (eg. GIA, IGI). The Quality Guarantee Certificates are detailed grading
report prepared by highly qualified gemologists in Divine Solitaires Laboratory. For
further queries pertaining to these certificates please get in touch with us on
customerservice@divinesolitaires.com
At Divine Solitaires, we make every attempt to ensure that online catalogue is
accurate and complete as much so possible, so as to enable the customer to view the
beauty and shapes of a particular product.
At Divine Solitaires we purchase diamonds through the largest and most respected
suppliers who adhere to the standards established by Kimberley Process.
All customers are requested to refer to our Privacy Policy for information on how
Divine Solitaires collects, uses and discloses personally identifiable information.
Divine Solitaires has taken adequate steps for securing the personal information of
the customer maintained by it in compliance with all the statutes, rules and
regulations prevailing in India and abroad.
Divine Solitaires logo and all designs, text, graphics, pictures, selection,
coordinate, information, data, software all types files are the proprietary property
of Divine Solitaires or its licensors and are protected by Trademark, Copyright laws
and unfair competition laws.
Divine Solitaires (word mark), Divine Solitaires (Logo mark), Solitaire Price Index
are the trademarks of R.S. Diamonds Private Limited and none of them may not be
copied, imitated or used in whole or part without the prior written permission of
R.S. Diamonds Pvt Ltd.
Divine Solitaires has adopted a Policy of barring and terminating access to users
who are misusing the site or infringing our trademarks.
Divine Solitaires may provide links to web pages and content of third parties as a
service to those interested in this information.
Divine Solitaires does not endorse any third party content and does not make any
guarantee of its accuracy or completeness.
Divine Solitaires does not have any control on third party websites.
Divine Solitaires will own exclusive rights, including all intellectual property
rights and will be entitled to unrestricted use and dissemination of these material
for any purpose, commercial or otherwise without acknowledgement or compensation to
the customer.
Our site includes a product review feature and includes or may include future
discussion forums, user generated contents or other areas in which the customer or
third parties crate, post or store any content, message etc on Divine Solitaires
website. In such case the customer is using this feature at his own risk.
The users/customers agree to indemnify and hold harmless Divine Solitaires its
independent contractors, service providers, consultants, respective directors,
employees agents etc, from and against any claims, damages arising out of any
contents posted by the user/customer or otherwise transmitted through our site.
Except as expressly provided to the contrary in writing by Divine Solitaries this
site, the content contained therein and products contained therein and the products
and services provided on or in connection therewith (the products & services) are
provided on as is basis without warranties of any kind or express or implied.
In no event shall Divine Solitaires, its directors, members, employees or agents be
liable for any direct, special, indirect or consequential damages or any other
damages of any kind.
Customer agrees that Divine Solitaires may modify these terms and conditions and any
other policy displayed on its site at any point of time and posting the modified
terms and conditions or policies will constitute sufficient notice of such
modification.
These terms and conditions will be governed by and construed in accordance with the
laws of India and all disputes shall be subject to the Courts of Mumbai only.
Notwithstanding any of these terms and conditions Divine Solitaires reserves the
right without notice in its sole discretion to block and prevent any customer/ user
to access or use this site.
If any of these terms and conditions are deemed unlawful void for any reason then
such provisions will be severed from these terms and conditions and shall not affect
the validity and enforceability of any remaining provisions.
At Divine Solitaires we want to make the customer’s shopping experience easy and
comfortable, so we have taken measures to guarantee all orders placed by the
customers on this website shall be safe and secure.
If any customer or any user of this website has any questions/ queries/ doubts in
general or pertaining to buyback/ upgrade/exchange/insurance please contact us our
customer care executive as given below:-
When a customer uses credit card to make a purchase through our shopping basket, the
information provided by the customer is protected by Secure Sockets Layer (SSL)
encryption technology. This ensures that your personal information is protected from
external parties when transmitted from the customer’s computer.
Divine Solitaires participates in the verified Visa and Master Card Secure Code
Programme which helps you to maintain even stringent security with additional
password when customer purchases with Visa Card or Master Card from the Divine
solitaires website.
The promoter and it agents accepts no responsibility for the failure of any third
parties to fulfil their contractual obligations in relation to any promotional
offer.
Only products branded as Divine Solitaires Diamond (DSD)/ Divine Solitaires
Jewellery (DSJ) are eligible for buyback.
The DSD/DSJ will be bought back only if it is in its original condition when sold.
It will take 7 working days to inspect diamonds after the buy back request is
received along with all the required documents for DSD/DSJ.
Buyback will be possible at 90% of prevailing price as per the prevailing NSTPL if
it is done through original sales channel and at 80% of the prevailing price if it
happens from other sales channel.
If in any case any certificate is missing or lost the customer will have to pay a
prescribed fees per carat and it will take an additional 45 days to complete the
process. On receiving the eligibility confirmation from DS and related calculations
the customer gets 7 working days to confirm whether he is interested in proceeding
with buy back. If the confirmation is not received from the customer with 7 working
days then the buyback will be cancelled. In such case all costs and charges incurred
by the Company will be charged from the customer and such DSD/DSJ will not be
eligible for buyback for further 3 months.
If a customer support approaches other sales channels which includes other Retail
Partner then in such case the other Retail Partner should act as a collection window
by collecting the DSD/DSJ and send it to the DS Laboratory for testing.
The original Retail Partner must support the buy back process by paying the
applicable amount directly to the customer even though the customer approaches other
channels.
Verification of the DSD/DSJ will be done with the Retail Partner from where the
diamond was originally bought in order to make the buyback eligible.
Once the verification process is complete then the buyback amount shall be
transferred by the original Retail Partner to the bank account of the customer.
The buyback price will be applicable as per the price list i.e NSTP on the day the
Company finally issues eligibility confirmation for the buyback request.
Buy back will not be applicable for promotional DSD/DSJ sold gifted or sold at a
discount or converted for a period of 2 years from the date of purchase unless it is
specifically mentioned that the said DSD/DSJ is eligible for buyback.
Once the entire buy back process is executed between the Retail Partner and RS
Diamonds Pvt Ltd the Retail Partner will issue invoice to R S Diamonds Pvt Ltd after
deducting 10% buyback charges and margins earned. A credit note will be issued in
favour of the Retail Partner as per the current NSTPL after deducting 10% buyback
charges and margins earned by the Retail Partner at the time of sales.
Incentives earned by the Retail Partner at the time of sale shall not be affected
due to the buy back process.
In case of any Force Majeure event like all natural calamities, economic slowdown,
political disturbances and other events which are not within the reasonable control
of R.S. Diamonds Private Limited the Buy Back process for all DSD/DSJ will not
operate during such events.
The Upgradation Policy enables the customer to upgrade DSD/DSJ.
The registration of the customers on the website of Divine Solitaires is mandatory
for availing the benefit of upgrade or buyback.
DS Laboratory will take 3 days to confirm the eligibility for upgrade or buyback.
The previous DSD/DSJ product should be returned within 14 days from the date of new
invoice.
The original sales invoice and the Customer Registration Form shall be required to
be shared by the Retail Partner to R S Diamonds Private Limited at the time of
upgrade or buyback.
For making online purchase a customer should give confirm order request either on
the website or through e-mail sent by mail id registered with Divine Solitaires.
Customer is offered the facility to get any special message inscribed on the Divine
Solitaires Diamond or Divine Solitaires Jewellery on payment of a nominal fee.
Every Divine Solitaires Diamonds and Divine Solitaires Jewellery shall have its own
Divine Solitaires Laboratory Certificate. The Divine Solitaires Laboratory
Certificate must always be kept with Divine Solitaires Diamonds and Divine
Solitaires Jewellery.
Divine Solitaires provides one year free insurance for every DSD/DSJ sold to its
customers.
Divine Solitaires liability is only limited to paying first year’s insurance premium
for its customers. The insurance cover is provided for all DSD/DSJ products by the
Insurance Company. Hence all Customer must directly get in touch with the insurance
Company in order to avail any claim.
Registration of the customers on the website of Divine Solitaires and filling up the
Insurance Documents is mandatory for availing the benefit of insurance on DSD/DSJ
products.
