Cancellation And Refund Policy
RISK – FREE RETAIL: 30-DAY,100% REFUND –LIFE TIME BUYBACK & UPGRADE GUARANTEE – 100 % QUALITY GUARANTEED.
30-DAY, 100% REFUND:
We stand behind every item we sell and we want you to experience total satisfaction with your purchase. If you are not 100% satisfied with your purchase, you may return it within 30 days for a full refund or exchange – no questions asked.
30 DAYS REFUND TERMS &CONDITION’S:
1) 30 days money back policy: we want you to be satisfied and confident with your purchase with us. For any good reason, you decide not to keep the product; we will accept it back in its original condition no question asked. 2) To avail this facility you must return us within 30 days from the date of receipt of the product. Please contact our customer service centre to initiate return process. 3) Packaging: Include all original packaging and materials. If your item comes with a diamond certificates both Divine Solitaries and third party certificate you must include these certificates with your return, or you may be liable for the cost of certification and cost associated with it i.e. Rs. 3,000/- per pcs below 0.30 cts, Rs. 5,000/- per pcs above 0.30 cts to 0.99 cts and Rs. 10,000/- per carat above 1.00cts diamond. 4) Insure the package: All items being sent back to Divine Solitaires MUST be 100% insured. We are not responsible for items lost or damaged while shipping. 5) Our simplified Refund process: Once your returned item has been inspected by our Lab, your refund will be promptly processed. 6) Please note that items showing signs of wear or those that have been altered, engraved or damaged in any way cannot be accepted for return. 7) We will refund the full cost of the item EXCLUDING handling and insurance charges. Refunds will be made through cheque payment. 8) Refund will be done in 30 working days after the inspection is complete which take 7 working days from the receipt of your parcel. 9) For the refund up to Rs.10lacs refund will be done in 30 working days and for payments between Rs.10lacs to Rs.25lacs refund will be done in 60 working days. Per person company will not do the buyback exceeding amount limit Rs.25lacs per month.
30-DAY, 100% REFUND:
1. Contact our Customer Service desk at +9122 66264800. And obtain RAN number (Return Authorization Number). Which is a must on return parcel? Don’t send Items to our office without a RAN number (Return Authorization Number), packages that are improperly packaged or uninsured will be refused receipt. 2. Advise the representative that you wish to return your order. 3. Our representative will instruct you the procedure and will guide you with instructions on how to safely and securely package your items. 4. Your order should arrive in our office within three business days (excluding weekends and holidays) after receiving the RAN. 5. All refunds will be processed as per the prevailing refund policies.