These terms and conditions apply to the Divine Solitaires Web site located at www.divinesolitaires.com and all associated Web sites linked to www.divinesolitaires.com by www.divinesolitaires.com, its subsidiaries and affiliates, including Divine Solitaires sites around the world (collectively ‘the Site’). Please read these terms and conditions
(the ‘Terms and Conditions’) carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE
TERMS AND CONDITIONS.
These Terms and Conditions govern your use of, and any purchase from, the Divine Solitaires Site, and constitute an agreement between you and Divine Solitaires. Divine Solitairesreserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
Product Availability and Pricing
If you’re interested in a piece of jewellery that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Diamond and Jewellery Consultants at firstname.lastname@example.org or +91-22-66264800
We do not negotiate prices on our products and all our prices are final.
When you order a loose diamond, we ship it to you with the accompanying two diamond grading report of one by Divine Solitaires i.e Quality Guarantee Certificate & international third party analyses report (eg,GIA,IGI). These Quality Guarantee Certificate is grading reports are detailed documents created by diamond grading experts highly- Qualified Gemologist in Divine Solitaires laboratory hence making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of Rs. 3,000/- for below 0.30 cts, Rs. 5,000 for above 0.30 to 0.99 cts and if the diamond is above 1.00 cts than Rs. 10,000/- per carats charges will be apply.
Information on our Site
At Divine Solitaires, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards, Divine Solitaires states that carat total weight in jewellery purchases may vary 0.05 carats from stated weight.
On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. Width tolerance on machine made wedding bands of 0.20mm is allowed. Cast manufactured rings can vary slightly more.
For gemstone and pearl measurements, a tolerance of 0.25mm is allowed.
For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.