Divine Solitaires

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Loose Solitaires Solitaire Jewellery
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Return & Shipping

Return Policy

Divine Solitaires believes in providing a hassle-free shopping experience on our website. Every order is eligible for 30 days to return, post the delivery date.

  • For Cash-on-Delivery orders, the refund will be credited in your bank account.
  • For prepaid orders, the refund will be credited in your payment source.

How can I return my order?

  • You can call or e-mail us to raise a return request and we will be to assist you!
  • Post initiating the return request we will get the jewellery/loose diamond picked up (by a trusted logistics partner).

When can I expect my refund?

  • Once we receive the jewellery/loose diamond we will do a thorough quality check and post that we will initiate the refund the amount.

My ring does not fit me, can I resize it?

  • Divine Solitaires will be happy to resize a ring for you. If in case the resizing will cost more than the current price then the difference needs to be paid by the consumer. Or if the resizing will cost less than the current price then the difference will be refunded in your account.

Note

  • The refund will not include logistics or Cash-on-Delivery charges (if any).
  • The refund might take 10-14 working days to reflect in your bank account.
  • We may deduct INR 500 if in case Divine Solitaires jewellery/loose diamond certificate is not returned back to us along with the product and INR 5000 (per carat) in case of any 3rd party certificate (this is provided only above 0.30 cts).

Shipping Policy

Divine Solitaires provides FREE shipping for most of its consumer orders. In few cases we may apply logistic costs that can be viewed on the Checkout page (before the order confirmation).

Since most of our jewellery orders are customizable, they are shipped in 14 business days.

Ready to ship products are shipped in 2-3 working days.

Upgrade & Buyback

Buyback

Buyback is possible as per the prevailing NSTPL as follows :

  • a. 90% of prevailing prices, if it happens from the original sales channel
  • b. 80% of the prevailing prices, if it happens from other sales channel

Buyback request will be complete upon delivering all the following items to the Company:-

  • The Divine Solitaires Diamond/Jewellery to be bought back in its original condition as sold.
  • Original Certificates, both Divine Solitaires and international (if availed) as given.
  • Original Invoice

Currently, the consumers can contact us to know more or avail this facility. Email us on customerservice@divinesolitaires.com or call us on +91 9137291910

Upgrade

Customer must upgrade by 35% to the existing value of his DS product or Rs. 20,000/- whichever is higher.

Currently, the consumers can contact us to know more or avail this facility. Email us on customerservice@divinesolitaires.com or call us on +91 9137291910

If you have any queries regarding our Return, Shipping or any other topics then we will be happy to assist you!

Email us on: customerservice@divinesolitaires.com

Call us on: +91 9137291910