Terms And Conditions, Divine Solitaires Terms And Conditions In India | Divine Solitaires

These terms and conditions apply to the Divine Solitaires Web site located at www.divinesolitaires.com and all associated Websites linked to www.divinesolitaires.com by www.divinesolitaires.com, its subsidiaries and affiliates, including Divine Solitaires sites around the world (collectively ‘the Site’). Please read these terms and conditions(the ‘Terms and Conditions’) carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

These Terms and Conditions govern your use of, and any purchase from, the Divine Solitaires Site, and constitute an agreement between you and Divine Solitaires. Divine Solitaires reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

Diamond Certificates

When you order a loose diamond, we ship it to you with the accompanying two diamond grading report of one by Divine Solitaires i.e Quality Guarantee Certificate & international third party analyses report (eg,GIA,IGI). These Quality Guarantee Certificate is grading reports are detailed documents created by diamond grading experts highly- Qualified Gemologist in Divine Solitaires laboratory hence making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of Rs. 3,000/- for below 0.30 cts, Rs. 5,000 for above 0.30 to 0.99 cts and if the diamond is above 1.00 cts than Rs. 10,000/- per carats charges will be apply.

Information on our Site

At Divine Solitaires, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards, Divine Solitaires states that carat total weight in jewellery purchases may vary 0.05 carats from stated weight.
On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. Width tolerance on machine made wedding bands of 0.20mm is allowed. Cast manufactured rings can vary slightly more.

For gemstone and pearl measurements, a tolerance of 0.25mm is allowed.

For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

Policy on Ethical Sourcing

At Divine Solitaires, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict. Read more about Divine Solitaires policy on ethical sourcing and the steps we take to ensure our diamonds are from conflict free sources.

Privacy Policy

A Please refer to our Privacy Policy for information on how Divine Solitaires collects, uses, and discloses personally identifiable information from its customers.

Site Content

The Site and all content and other materials, including, without limitation, the Divine Solitaires logo, and all designs, text, graphics, pictures, selection, coordination, ‘look and feel’, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the “Site Materials”) are the proprietary property of Divine Solitaires or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Trademarks

Divine Solitaires, the Divine Solitaires logos, Solitaire Price Index and any other product or service name or slogan contained in our site are trademarks of Divine Solitaires and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Divine Solitaires or the applicable trademark holder. You may not use any meta tags or any other “hidden text” utilizing “Divine Solitaires” or any other name, trademark or product or service name of Divine Solitaires without our prior written permission. All other trademarks, registered trademarks, product names and Divine Solitaires names or logos mentioned in our Site are the property of their respective owners.

Infringer Policy

Divine Solitaires has adopted a policy of terminating and barring, in appropriate circumstances and at Divine Solitaires sole discretion, site users or account holders who are deemed to be repeat infringers. Divine Solitaires may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Third Party Content

Divine Solitaires may provide links to Web pages and content of third parties (‘Third Party Content’) as a service to those interested in this information. Divine Solitaires does not monitor or have any control over any Third Party Content or third party Sites. Divine Solitaires does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Divine Solitaires does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

Advertisements and Promotions

Divine Solitaires may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Divine Solitaires, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. Divine Solitaires is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-Divine Solitaires advertisers on our Site.

Submissions

You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Divine Solitaires, or our products or services that are provided by you to Divine Solitaires are non-confidential and shall become the sole property of Divine Solitaires. Divine Solitaires will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Divine Solitaires and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.

Product Reviews and User Content

Our Site includes a product review feature, and includes or may include in the future discussion forums, user generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials or other items on our Site (‘Interactive Areas’). You are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our Site any of the following:

  • Any message, data, information, text, music, sound, photos, video, graphics, code or other material (‘User Content’) that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  • User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the Securities and Exchange Board of India (SEBI) or any rules of a stock exchange such as the Bombay Stock Exchange or National Stock Exchange
  • User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and reproduce such User Content;
  • User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
  • Unsolicited promotions, political campaigning, advertising or solicitations;
  • Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
  • Viruses, corrupted data or other harmful, disruptive or destructive files; and
  • User Content that, in the sole judgment of Divine Solitaires, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our Site, or which may expose Divine Solitaires or its users to any harm or liability of any type.
  • Divine Solitaires takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Divine Solitaires liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Your use of Interactive Areas is at your own risk. As a provider of interactive services, Divine Solitaires is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Area. Although Divine Solitaires has no obligation to screen, edit or monitor any of the Content posted in any Interactive Area, Divine Solitaires reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on our Site at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on our Site at your sole cost and expense.. Any use of the Interactive Areas or other portions of our Site in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or our Site. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect Divine Solitaires systems and customers,
  • or to ensure the integrity and operation of Divine Solitaires business and systems, Divine Solitaires may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing and traffic information, usage history, and posted User Content. Divine Solitaires right to disclose any such information shall govern over any terms of Divine Solitaires Privacy Policy.
  • If you post User Content to our Site, unless we indicate otherwise, you grant Divine Solitaires and its affiliates
  • a nonexclusive, royalty-free, perpetual, irrevocable and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You grant Divine Solitaires and its affiliates and sublicenses the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content to our Site; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content you supply does not violate these Terms and Conditions and will not violate any rights of or cause injury to any person or entity.

Indemnification

You agree to defend, indemnify and hold harmless Divine Solitaires, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against Divine Solitaires and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

Disclaimer of Warranty

Except as expressly provided to the contrary in a writing by Divine Solitaires, this site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. Divine Solitaires disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information, content, and materials in our site. Divine Solitaires does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Divine Solitaires does not represent or warrant that our site or its servers are free of viruses or other harmful components.

Limitation of Liability

In no event shall Divine Solitaires, its directors, members, employees or agents be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our site, the products and services, or the content contained in or accessed through our site, including without limitation any damages cased by or resulting from reliance by user on any information obtained from Divine Solitaires, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to Divine Solitaires records, programs or services.

Applicable Law and Venue

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the Mumbai jurisdiction, applicable to agreements made and to be entirely performed within the State of Mumbai, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state Mumbai and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

Modification and Notice

You agree that Divine Solitaires may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

Termination

Notwithstanding any of these Terms and Conditions, Divine Solitaires reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Questions & Contact Information

If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at customerservice@divinesolitaires.com or +91-22-66264800. These Terms and Conditions do not apply to content provided by the Jewelers Mutual Insurance Company. Terms and Conditions updated on June’2013

Secure Shopping

At Divine Solitaires, we want to make your shopping experience easy and comfortable, so we have taken measures to guarantee all orders you place with us will be secure and safe. We use the latest in security technology to ensure your credit card information stays safe, as well as maintain the utmost respect for your personal information and guarantee that we will never sell it to a third party. Once your order is shipped it is sent securely, insured from our door to yours.

Protection Online Transaction

When you use your credit card to make a purchase through our shopping basket, the information you provide is protected by Secure Sockets Layer (SSL) encryption technology. This technology ensures that your personal information is protected from outside parties when transmitted from your computer to our server.

Divine Solitaires participates in the Verified by Visa and the MasterCard ® SecureCode™ programs which help you maintain even tighter security with an additional password when purchasing with your Visa card or MasterCard online. If you are a Verified by Visa or MasterCard SecureCode participant, you will be prompted for your password when you purchase at Divine Solitaires.

Safe Purchases Over the Phone

If you would prefer to purchase your certified diamonds and fine jewelry over the telephone, please contact one of our Diamond and Jewelry Consultants. They will be happy to answer any questions you may have, and get your credit card information or assist you in arranging for a bank wire transfer. Please call us at +9122 66264800 Divine Solitaires insures all orders in shipment. That means from our door to yours, your purchase is under our protection.

Shipping

We’re proud to offer shipping on every order within the India.

Our Shipping Methods

After your item has been packaged, it will be shipped and delivered free via one of the following carriers and methods.

FREE FedEx Ground® – All orders under $250
FREE FedEx 2Day® – All orders from $250 under $1,000
FREE FedEx Priority Overnight® – All orders $1,000 and above
FREE USPS Priority Mail® – APO / FPO Shipments
FREE FedEx International Priority® – All international shipments

India :

FREE FedEx Ground® – All orders under Rs 16,805/- (approx)
FREE FedEx 2Day® – All orders from Rs.16,805/- (approx) under Rs.67,220/-(approx)
FREE FedEx Priority Overnight® – All orders of Rs.67,220/- (approx.) and above.
FREE USPS Priority Mail® – APO / FPO Shipments
FREE FedEx International Priority® – All international shipments
For More Information:
For more information about our policies, read our Shipping Policies.
Check Your Order Status:
To check the status of your order any time, seven days a week, view your Order Status

Promotion Code Offer: Terms & Conditions

Divine Festival Bonanza promotion – Buy Any Product of Divine Solitaires and Win Exciting Prizes – (Offer valid till 30th of November, 2018)

  • By participating in promotions, participants agree to be bound by these and promotion specific Terms and Conditions which are in conjunction with Divine Solitaires full rules, Terms and Conditions.
  • Promoter – Divine Solitaires (R.S. Diamonds Pvt Ltd) may at their absolute discretion restrict who may enter into promotions for any reason.
  • Employees of the Divine Solitaires (R.S. Diamonds Pvt Ltd) & Senco Gold Limited on their pay-roll or third party payroll, any advertising agency or web company connected with the promoter or any such person’s subsidiary or associated companies, agents or members of their families or households, are not eligible to participate in promotions. The promoter reserves the right to verify the eligibility of all participants.
  • Any participant found to be operating multiple accounts in promotions will be in breach of these and general account terms and the promoter will determine at its sole discretion by whatever means it deems necessary to establish if different entries or accounts are connected to the same person. Offer is limited to one per person per transaction, household and/or computer, and/or payment method unless otherwise stated.
  • Participants, whether individually or acting in a group, will be found to be in breach of these and promotional specific terms if the promoter at its sole discretion has reason to believe that a promotion has been abused, manipulated, or that irregular, fraudulent, collusive or illegal activity has occurred.
  • By participating in promotions, participants consent to the use of their Cell phone number, Disclose product id of Divine Solitaires bought in His / Her Name, His / Her Photographs getting featured in Print media, Any of the Senco in-store collaterals, mention in Radio, Social media, disclosing the gratification item, without additional compensation, except where prohibited by law.
  • Void bets will not contribute toward promotional offers and participants whose accounts become closed for any reason prior to the end of promotions will not be eligible to gain any promotional benefits.
  • In respect of promotions requiring no physical participant attendance, the promoter and any of its legal representatives, affiliates, subsidiaries, agencies and their respective officers, directors, employees and agents, shall be held harmless and shall be indemnified for any loss or disappointment suffered by any participant taking part in promotions.
  • In respect of promotions requiring participant attendance (for example a holiday, trip, or venue entry), the promoter and any of its legal representatives, affiliates, subsidiaries, agencies and their respective officers, directors, employees and agents shall be held harmless and shall be indemnified for any damage, loss, injury or disappointment caused to or by any participant taking part in promotions or a winner when taking a prize.
  • In the event of any breach of these or promotional specific terms and conditions or a participant being ineligible to participate in a promotion, the promoter reserves the right to take such action as it deems appropriate and in its absolute discretion, including but not limited to account, disqualification from the promotion, reclamation of bonuses or prizes granted, refusing entry into all future promotions, withholding associated winnings and voiding associated stakes
  • The decision of the promoter in all promotional matters is final and no correspondence will be entered into. The promoter reserves the right to withhold promotional benefits until resolution of any dispute.
  • Events may occur that result in the promoter extending, refusing, reclaiming, cancelling, terminating, modifying or suspending a promotion, these terms and/or the awarding of prize(s) at any point and for any reason. These may be due to a third party’s illegal activity, technical difficulties and/or any other reasons beyond the control of the promoter and accordingly the entrant agrees that the promoter shall have no liability as a result thereof.
  • The promoter disclaims any liability for inaccurate information, whether caused by the website, user’s equipment used in a promotion, or by human or technical errors related to the submission of entries. The promoter and its agents accept no responsibility for the failure of any third parties to fulfil their contractual obligations in relation to a promotion.
  • The promoter and its agents do not accept any responsibility for the failure of any third parties to fulfil their contractual obligations in relation to a promotion.

General Terms and Conditions

The promoter and its agents accept no responsibility for the failure of any third parties to fulfil their contractual obligations in relation to a promotion.

  1. You are eligible to receive the Divine Solitaires promotional code on the purchase of Divine Solitaires diamond online.
  2. With every purchase of Divine Solitaires diamond you receive ONE Divine Solitaires Promotional Code.
  3. This Divine Solitaires promotional code can be redeemed by customer on their next purchase or can be gifted to close friend.
  4. Promotional code will be valid for six month from the date of issue.
  5. Once promotional code is used no further claim can be made on it.
  6. Discount on promotional code can vary depending on the first purchase amount.
  7. The promotional code can be disqualified if need be at company’s sole discretion.
  8. Promotional code can only be used against the purchase of Divine Solitaires diamond and not on jewellery.
  9. The promotional code is not exchangeable for cash and is non-refundable.
  10. There will be no reissue or reimbursement for any lost or void promotional code.
  11. By redeeming the promotional code, you agree to be bound by these Terms and Conditions
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